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PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy applies to www.solacetelepsych.com, and Solace Telepsychiatry, PLLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Solace Telepsychiatry, PLLC include www.solacetelepsych.com and Solace Telepsychiatry. The Solace Telepsychiatry website is a Psychiatric services site. By using the Solace Telepsychiatry website, you consent to the data practices described in this statement.

 

This Privacy Policy describes how Solace Telepsychiatry, PLLC (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, solacetelepsych.com, or communicate with us via text message (SMS/MMS).

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Solace Telepsychiatry, PLLC provides psychiatric medical services to and through Mindful Therapy Group.

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1. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Personal Identifiers: Name, date of birth, and email address.

  • Contact Information: Phone number and mailing address.

  • Clinical Information: Information submitted via inquiry forms to facilitate psychiatric care.

  • Consent Data: Records of your agreement to receive SMS communications from us.
     

2. External Links and Partner Relationships

Our website contains links to third-party websites, most notably Mindful Therapy Group.

  • Service Relationship: Solace Telepsychiatry, PLLC provides psychiatric services to and through Mindful Therapy Group.

  • Third-Party Policies: When you click on a link to Mindful Therapy Group (such as for scheduling or patient portal access), you are leaving our website. We do not control and are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external site you visit.
     

3. SMS Communications & 10DLC Compliance

If you opt-in to receive text messages from us, the following terms apply:

  • Purpose: We use SMS for one-on-one conversational messaging regarding your care, scheduling, and clinical follow-ups. We do not engage in automated marketing or bulk SMS campaigns.

  • Opt-In Consent: By providing your mobile number and opting in through our website forms or during a clinical intake, you consent to receive text messages from Solace Telepsychiatry, PLLC.

  • Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive. You may also reply HELP for more information.

  • Frequency: Message frequency varies based on clinical needs. Message and data rates may apply

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SMS Data Protection

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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4. How We Share Your Information

We do not sell, rent, or lease your personal data. We share your information only as necessary to provide care:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Mindful Therapy Group: We provide services via secure vendors such as Mindful Therapy Group who are contractually bound by HIPAA Business Associate Agreements (BAAs) to protect your data.

  • Technology Providers: We use secure vendors (such as Zoom or EHR platforms) who are contractually bound by HIPAA Business Associate Agreements (BAAs) to protect your data.

  • Legal Obligations: As required by law, such as in response to a subpoena or to prevent harm to yourself or others.
     

5. Data Security

We implement industry-standard technical and administrative safeguards, including encryption and secure servers, to protect your Protected Health Information (PHI) and Personal Identifiable Information (PII).

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6. Your Rights

You have the right to review your personal data, request corrections to inaccurate information, or withdraw your consent for SMS communications at any time.

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7. Contact Us

If you have questions about this Privacy Policy, please contact us:

Solace Telepsychiatry, PLLC Seattle, WA. Email: info@solacetelepsych.com Website: solacetelepsych.com

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